Need a hand? Our support team can help with account queries, verification, deposits and withdrawals, payment methods, bonus balance and free spins, active promotions, featured games, recent wins, or technical problems with slots, live casino and live betting. For account-related issues, verification checks or general feedback our agents provide fast, practical help by live chat, email or phone. Contact us anytime and we will assist with payments, account or gameplay concerns.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat & email (live chat response typically under 1 minute; email replies within 2–4 hours) |
| General enquiries | [email protected] - billing, payments and account enquiries (Mon–Fri, 09:00–18:00) |
| Affiliate enquiries | [email protected] - partnership team (response within 24 hours) |
| Phone | +44 20 7946 0853 - phone support 09:00–21:00 GMT |
| Working hours | 24/7 (live chat and email desk; phone hours as above) |
Email Support
Email is the preferred way to contact support for detailed requests, account-related issues, or matters that need an explanation or supporting documents. Please use a clear subject line so the team can identify your request quickly. Include up-to-date contact details and any relevant account information to help avoid delays if support needs to follow up.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple requests often get a same-day reply via live chat, while email tickets typically receive a response within 24 hours. Complex cases may need additional checks and can take longer depending on verification, banking or technical investigations. We will keep you updated at every step.
Feedback
Have an idea that could make Kikibet easier to use? Share your feedback, suggestions, or ideas with our support team. Whether it is about finding games, making a payment, or using your account, we want to hear it. We review feedback carefully and use it to improve our service and your experience on the website.