General Terms and Conditions

These Terms and Conditions explain the rules for using Kikibet Casino, including the relationship between us and each person who visits or uses the platform. By creating an account or using our services, you agree to follow these terms and any additional rules shown for a particular feature or promotion. Please read them carefully and contact our support team if anything is unclear.

Account responsibilities

You are responsible for keeping your account details accurate and up to date, protecting your login information and ensuring that only you use your account. Tell us promptly if you believe someone else has accessed it. You must not create or use more than one account unless we have approved this in writing.

Activity carried out through your account may be treated as activity carried out by you. Keep your password confidential and use available security settings. You are responsible for checking your account history, balance and active limits. Contact us if you notice an error or activity you do not recognise.

Eligibility and account verification

You must be at least 18 years old and legally permitted to use the platform from where you are located. You must provide truthful information when registering and must not use another person’s details or payment account without permission.

We may ask you to confirm your identity, age, address, payment details or source of funds. You agree to provide information or documents reasonably requested for account checks. Some account features, including withdrawals, may be restricted while checks are in progress. We may also apply account limits where appropriate.

Acceptable use of the platform

Use the platform for your own personal activity and in accordance with these terms. You must not misuse, interfere with or attempt to gain unauthorised access to any part of the service. Fraud, payment abuse, attempts to exploit errors, use of another person’s account and activity that disrupts the platform are not permitted.

We may review account activity where we identify a possible breach, unusual payment activity or a security concern. Depending on the circumstances, we may limit access, pause transactions or suspend or close an account. Where appropriate, we will explain the action taken and how you can contact us about it.

Bonuses and promotions

Promotions are subject to the terms displayed when they are offered. These may set out eligibility, opt-in steps, qualifying activity, wagering requirements, contribution rules and expiry conditions. Check those details before taking part. Unless a promotion says otherwise, only one offer may be used at a time.

We may refuse, withdraw or correct a promotion where there has been misuse, an obvious error or a breach of its terms. Any effect on a bonus balance or related winnings will be handled in line with the terms shown for that offer.

Deposits and withdrawals

Use a payment method that belongs to you and provide accurate payment information. Available methods, minimums, limits, fees and processing times are shown in the account cashier and may differ by method. A deposit or withdrawal may be subject to payment-provider processing and account checks.

Withdrawal requests may be reviewed before payment is released. We may request verification or additional information and may hold a request while checks are completed. Any applicable transaction limits will be shown in your account. You can contact support about a delayed or declined transaction.

Disputes and account queries

If you have a concern about your account, a transaction or our application of these terms, contact our support team and provide relevant details. We will review the information available and respond through the contact method associated with your account or query. If you remain dissatisfied, you may ask us to review the matter further.

Changes to these terms

We may update these terms to reflect changes to the platform, our processes or applicable requirements. We will make the current version available on the platform and provide notice of material changes where appropriate. Changes take effect as stated in the notice. If you do not agree with an update, stop using the affected services and contact us about your account.